Refund and Return Policy

Returns & Refund Policy

Due to the nature of our products, all other EV chargers, accessories, and installation services are non-returnable and non-refundable for change-of-mind purchases.

Defective Products Only

If you believe your product is faulty or defective, please contact our support team as soon as possible. Our contact details are available on the Contact Us page of our website.

To help us assess your claim, please provide:

• Your order number or proof of purchase.
• A description of the issue.
• Clear photos and/or videos showing the fault, where possible.

Once your claim has been assessed, we will advise the appropriate remedy in accordance with the Australian Consumer Law (ACL). Depending on the nature of the fault, this may include a repair, replacement, or refund.

If the product is confirmed to be faulty and eligible for replacement, we will arrange the replacement at no additional cost to you.

We are committed to providing high-quality products and excellent customer service. If you have any questions regarding our Returns & Refund Policy, please contact us on info@eviox.com.au or call us on 07 2147 6859 and we will be happy to assist.